Last updated: 29 August 2026
The whole policy, in one sentence: Full refund before shipping, no questions — via Razorpay to your original payment method in 5–7 days.
You can cancel your pre-order at any time before it is dispatched, for any reason or none. Email hello@thepeachesjournal.com from the email you ordered with, and we'll initiate the full refund — the complete amount you paid, including shipping and GST. We absorb any payment gateway fees; you get back exactly what you paid.
Refunds are initiated within 2 business days of your request and are processed by Razorpay to your original payment method. Money typically reaches your account in 5–7 days, depending on your bank.
If your journal arrives damaged, defective, or isn't what you ordered, email us a photo within 7 days of delivery and we'll send a replacement or issue a full refund — your choice. We'll cover return shipping where a return is needed.
Because each batch is small and printed against pre-orders, we don't offer change-of-mind returns after dispatch. That's exactly why the pre-shipping refund has no conditions.
Your order page shows the ship-by date for the current batch. If we're going to miss that date, we'll email you before it passes, and you can take a full refund instead of waiting — same no-questions terms.
Email hello@thepeachesjournal.com. We reply within 2 business days.